Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing or using the UTENSILLAB website, you agree to be bound by these Terms of Service (the “Terms”). If you do not agree with any part of these Terms, you must not use our website or purchase our products. These Terms constitute a binding legal agreement between you and UTENSILLAB (the “Company,” “we,” “us,” or “our”).

2. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Changes become effective immediately upon posting. Your continued use of the website after any modifications indicates your acceptance of the revised Terms. We encourage you to review this page periodically.

3. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use this website. By placing an order, you represent that all information you provide is accurate, complete, and current. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

4. Account Registration

When you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss arising from your failure to safeguard your account.

5. Products and Orders

All products displayed on our website are subject to availability. We strive to display accurate descriptions, colors, and prices, but we do not guarantee that product images or descriptions are error-free. We reserve the right to limit quantities or refuse any order. A confirmed order constitutes an offer to purchase, and we may accept or reject such offer at any time.

6. Pricing and Payment

Prices are listed in U.S. dollars and exclude applicable taxes and shipping fees. Total charges will be clearly displayed before checkout. We accept major credit cards and other payment methods as indicated on the site. Payment is due at the time of order placement. If we discover a pricing error, we reserve the right to cancel the order and issue a full refund.

7. Shipping and Delivery

Shipping times are estimates only and are not guaranteed. Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by carriers, customs, or events beyond our control. You are responsible for providing a correct delivery address; we are not liable for packages delivered to an incorrect address provided by you.

8. Returns and Refunds

Our return policy is available on a separate page. All returns must comply with the conditions stated therein. Unless otherwise specified, you may return unused, unopened items within 30 days of delivery for a refund, subject to a restocking fee if applicable. Custom or personalized items are non‑returnable.

9. Intellectual Property

All content on this website—including text, images, logos, graphics, and software—is the property of UTENSILLAB or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

10. User Conduct

You agree not to use this website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our systems. You may not attempt to gain unauthorized access to any part of the website, servers, or databases. Any violation may result in immediate termination of your access and legal action.

11. Limitation of Liability

To the maximum extent permitted by law, in no event shall UTENSILLAB be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

12. Disclaimer of Warranties

Our products and website are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. We do not warrant that the website will be uninterrupted, error‑free, or free of viruses.

13. Indemnification

You agree to indemnify, defend, and hold harmless UTENSILLAB, its officers, employees, and affiliates from any claims, damages, losses, or expenses (including attorney’s fees) arising out of your breach of these Terms or your use of the website.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved exclusively in the state or federal courts located in New York County, New York. You consent to the personal jurisdiction of such courts.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the extent necessary to make it enforceable while preserving the parties’ intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and UTENSILLAB regarding your use of the website and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms, please contact us:

UTENSILLAB
350 Fifth Avenue, Suite 201, New York, NY 10118, USA
Email: [email protected]